We aim to respond to all inquiries within one business day. Support requests submitted during business hours are usually answered much sooner, while messages sent over the weekend will be picked up in standby mode.
What are your business/support hours?
Our team is available Monday through Friday, from 9:00 to 17:00 (CET). During the weekends and Dutch public holidays our support team is standby for any urgencies that may arise.
Do you offer phone, email or live chat support?
You can reach us by email and we’re happy to schedule a call when a conversation is easier than back-and-forth messages. Email is the fastest way to get a documented response and to make sure your request reaches the right person on our team.
Where is the headquarter of Woosa located?
Woosa is based in Zwolle, the Netherlands.
What time zone is Woosa in?
We operate in Central European Time (CET/CEST), the time zone used in the Netherlands.
Which countries/regions does Woosa serve?
We work with WooCommerce store owners and merchants across Europe, the United Kingdom and the United States. Wherever your business is based, we’re glad to help with our plugins, support services, and payment solutions. Just keep in mind that our support hours follow Centra European Time.